Subject: Tech Support Candidate - Bhawani Singh Chouhan
From: Bhawani Singh Chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 23:28:31 -0500

| | Tech Support Test

Name | Bhawani Singh Chouhan
E-mail | [email-masked]
Phone Number | (91) 8949141311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AJMER Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | na | na
Previous Employer 1 | Insight customer call solution | CSR | 15-Oct-2021 | 8000
Previous Employer 2 | Na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1
I'll Check the internet connection and ensure that it is working properly.

Step-2
I'll Verify that the website URL is correct and typed correctly in the browser's address bar.

Step-3
I'll Clear the browser's cache and cookies.
(Try accessing the website using a different browser or device to isolate the problem)

Step-4
I'll check if the website is down by using an online website status checker.

Step-5
I'll check, ethernet cable is plugged in the system properly or not.

Step-6
Restart the router/modem or try connecting to a different network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1
I'll turn on the Bluetooth speaker and put it in pairing mode.

Step-2
On our mobile phone, we to "Settings" and turn on Bluetooth.

Step-3
I'll wait for phone to discover available Bluetooth devices.

Step-4
Then I'll Tap on the name of the Bluetooth speaker you want to connect to.

Step-5
If prompted, I'll enter the pairing code displayed on the phone or speaker.

Step-6
Once connected, i can play music or audio on my mobile phone, and it should play through the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have Good communication skills to communicate with customers and colleagues effectively.
I have Patience and empathy to stay calm and understand customers' problems.
I have Technical knowledge to troubleshoot and solve technical issues.
I love to learn new products, technologies, and processes quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |