Subject: Tech Support Candidate - GAUTAM YADAV
From: GAUTAM YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 11:11:48 -0500

| | Tech Support Test

Name | GAUTAM YADAV
E-mail | [email-masked]
Phone Number | (+91) 8103441431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tcs ion | junior network admin | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. click the menu button to open the menu panel.
2. click history and select clear recent history.
3. in the time range to clear drop down, select everything.
4. below the drop down menu select both cookies and cache. make sure other items you want to keep are not selected.
5. click ok.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. touch and hold Bluetooth.
3. tap pair new device. if you don't find pair new device, check under available devices or tap more. refresh.
4. tap the name of the Bluetooth device you want to pair with your device.
5. follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1. good sense of humor.
2. effective communication skills.
3. patience to listen customers.
4. detail knowledge about the product / services you offered.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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