Subject: Arabic Language Test - Amjad Haidar
From: Amjad Haidar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 08:25:16 -0500

Foreign Language
Screening Test

Name

Amjad
Haidar    /  (+91) 8015375232    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear  (customer name),

Our team wish you to be in a good health.

Thank you for contacting with us regarding your request. We would like to
explain to you that an error happened by the postman during the process of
delivering your order, we are pleased to inform you that our team is here to
help you, we will re-ship your order and we hope that it arrives on time, we
apologize for this error, and we hope that it won't happen again.

Please , feel free to contact us for any further problems.

Warm regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
valued (customer name),

Our team wishes you to be in a good health and happiness.

Thank you for contacting with us regarding your case, we would like to inform
you that in such cases, our company's policy includes a guarantee that
includes improper installation, and we will send our team to check the problem
and determine the cause.

And if it turns out that the problem is due to improper installation and
shipping, we will replace immediately it with a pleasure, as the satisfaction of
our customers is one of our priorities.

Please feel free to contact us for further information.

Best regards