Subject: English Language Test - Radhika Yadav
From: Radhika Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 03:51:39 -0500

| | Foreign Language Screening Test

Name | Radhika Yadav    /  (91) 8595411543    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We apologised that you are facing issues with our company product.
As, we can check that your address that is mentioned on courier that was wrong.Moreover,. We were shipped your order on the same day that you were placed it and handed it to the courier company. Nevertheless, some issues that are facing as well as delay of the order is due to wrong address. So, our team will contact you as soon as possible for delivering your order.

Thank you
Babyshop.com
(Customer service representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologise that you are facing some hurdles with our company product. As, we can check that you are raised a query regarding a TV cabinet that you purchased last week. Moreover, according to you that cabinet have too many scratches on it. Additionally, the cabinet was also installed by our team. However, According to our policy, the customer can check the product firstly before installing as well as company will provide some days for returning and replacing the product. But, after installing there is no guarantee of the product and we are not responsible for that thing. Moreover, This is our policy. Without installing we can replaced it but after installing it is not our responsibility.

Thank you
Babyshop.com

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