Subject: English Language Test - Jhilmill Kapoor
From: Jhilmill Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 02:39:42 -0500

Foreign Language
Screening Test

Name

Jhilmill
Kapoor     /  (91) 6399143209    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi

Mam/sir

We apologise for the inconvenience you have faced. We tried to reach at your
location to deliver you yours order of (handbag)  that you have not
received till now. Unfortunately , Our delivery boy was not able to find your
location. So Kindly update your delivery location and our courier team will
contact you shortly.

Regards,

Jhilmill Kapoor

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching us. We are sorry for the inconvenience that you are facing
from our product. Sir please share cabinet pictures on the link and our team
will reach you shortly.

Regards

Homebox team