Subject: English Language Test - Md Saif Malik
From: Md Saif Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 01:47:09 -0500

| | Foreign Language Screening Test

Name | Md Saif Malik    /  (+91) 7007990785    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received from you on 13.02.23.

This email is regarding order number XXXXXXXX which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful if you could send us the correct address with two telephone numbers as to the person we can contact while making the delivery.

Another way to complete the order is by contacting the courier company whose number is 9898989899 and providing him with your exact location or going to the courier company and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For XYZ Company,

Customer Service Representative

Saif.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Name],

Thank you for reaching out and for bringing this to our attention. I am sorry that you’re disappointed with the unit's service. Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information before doing so.

I understand how it can be frustrating to purchase a product and sign up for a service but not have it meet your expectations, so hopefully, we can get this sorted out for you. If not, I’ll be happy to issue you a refund.

Please let me know how you’d like to proceed.

Regards,
Saif

| |