Subject: Tech Support Candidate - Afnan Bhat
From: Afnan Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 01:22:43 -0500

| | Tech Support Test

Name | Afnan Bhat
E-mail | [email-masked]
Phone Number | (91) 7006979874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Access Group | Customer service Associate | 12/2021 | 10000
Previous Employer 1 | Magnate Group | Customer service associate | 1/2023 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will try the basic  troubleshooting i.e We check for if the internet is connected .If the internet is connected then we ll check if the problem is with only the particular website i.e (www.ndtv.com) .If the problem is with only this website then if can conclude that that it must be a server problem from the end of the website and that everything is ok from our end. But if no website is opening  then we ll have to check the routed and cables and troubleshoot in that area.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Now a days there is Bluetooth 5.3 or 5.2 , So all needs to be done is switch on the speaker and switch on the Bluetooth on your phone .The pairing would be instant .Thanks to the new technology.
What according to you makes you a good candidate for customer service or technical support job? | I am good in my English and understand technical problems well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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