Subject: English Language Test - Sayyed Fahad
From: Sayyed Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 00:58:18 -0500

| | Foreign Language Screening Test

Name | Sayyed Fahad    /  (+91) 8860873116    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is regarding order number BABY98765 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9999999999 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

babyshop.com

Customer Service Representative
Sayyed Mohammad Fahad

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]

Sub: Reply to request of return and replacement of TV cabinet.

Respected Sir,

This email is regarding your order number TV23456.Sorry for inconvenience but as it is clearly written in product detail section that this product is comes under non-return/replacement policy.We will surely shared strong feedback to that TV company for future betterment.You can also reach to that company about your problem,you will definitely get some assistance.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Homebox.com

Customer Service Representative
Sayyed Mohammad Fahad

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