Subject: English Language Test - Rudra Pratap Sahu
From: Rudra Pratap Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 00:29:52 -0500

| | Foreign Language Screening Test

Name | Rudra Pratap Sahu    /  (+91) 8318132070    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for reaching out to us regarding your order. I apologize for the inconvenience faced by you due to the wrong address being provided. We take these issues very seriously and are ready to help you out as soon as possible.
As per our records, your order was shipped  on the same day it was placed and
handed over to the courier company for delivery, unfortunately, the courier has informed us that the address provided was incorrect and they were unable to deliver the package to you
we would appreciate it if you can provide us with the updated Address so that we can arrange for the redelivery of your order .in the meantime. I will escalate the matter to the courier company and follow up with them

please let us know if there is anything else that I can assist you with
thank you for your patience

Rudra Pratap sahu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I'm sorry to hear that the TV cabinet you received has scratches on it. We take the quality of our product very seriously, and we want all of our customers to be completely satisfied with their purchases.

i would be happy to help you with a replacement or a refund of your  cabinet .To start the process , please provide us with you order number and a few photos of the scratches so we can better access the situation

once we have the information we will work on it very quikly and resolve the issue as soon as possible

thank you for bringing this matter to our attention .we will appreciate your business and look forward to the oppurtunity to make things right

thank you for your patience nad understanding
Rudra Pratap Sahu
team flipkart

| |