Subject: Tech Support Candidate - rahil khan
From: rahil khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Feb 2023 23:51:17 -0500

| | Tech Support Test

Name | rahil khan
E-mail | [email-masked]
Phone Number | (+91) 6201287353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 18
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva services | Sr associate | 07/02/2023 | 32000
Previous Employer 1 | India gold | Associate | 08/12/2021 | 28000
Previous Employer 2 | Kenk helath | Associate | 09/11/2018 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the url to unsure it's correct
And after that check the internet connection
And to check the browser setup and delete cookies and recent history.
After that to check the fire wall and make troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth on device and phone.
Search nearly device active on phone after that click to device and connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer experience and service to know the customer actually behaviour and to served end to end solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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