Subject: English Language Test - Twinkle .
From: Twinkle . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Feb 2023 07:19:37 -0500

Foreign Language
Screening Test

Name

Twinkle .
/  (91) 7827141971    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

"Dear [Customer's Name],

Thank you for reaching out to us. I'm sorry to hear about the issue with
your delivery. I would be happy to help you track the status of your order.

As per our records, your order was shipped out on [date of shipment] and handed
over to our courier partner. It appears that there was a mistake in the delivery
address provided, which resulted in the unsuccessful delivery attempt.

I have escalated this issue to our courier partner, and they are working to
resolve the issue as soon as possible. I will make sure to update you on any
developments and provide you with a new estimated delivery date once it becomes
available.

In the meantime, if you could please confirm the correct delivery address, we
would be grateful.

Thank you for your patience and understanding.

Best regards,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

"Dear [Customer's Name],

I'm sorry to hear that you're not satisfied with the TV cabinet that
was delivered to you. We take customer satisfaction very seriously, and I'd
like to do everything I can to make things right.

I understand that the cabinet has arrived with too many scratches, and that you
would like it to be returned and replaced or for a full refund. Please accept my
sincere apologies for any inconvenience this may have caused.

I would be happy to arrange for a replacement unit to be delivered to you as
soon as possible, or if you prefer, I can process a full refund for you. Please
let me know which option you would like to proceed with, and I will make the
necessary arrangements.

In the meantime, if you could please provide some photos of the scratches on the
cabinet, it would help us in our investigation.

Once again, I apologize for the inconvenience, and I thank you for bringing this
matter to our attention.

Best regards, to our team