Subject: English Language Test - Piyush pandey
From: Piyush pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 08:38:50 -0500

| | Foreign Language Screening Test

Name | Piyush pandey    /  (+91) 7238882938    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

From : [email-masked]

Subject : Status of order(IMPORTANT)

Dear Sir/Mam,

This email is regarding the status of your order which was placed 14 days ago. Unfortunately, the courier company could not reach you as the address was incorrect. If you could send us the correct address with your phone number we can reschedule the delivery.

Another way is by contacting the courier company on the number 723888XXXX and providing them your address or you can go the courier company yourself to collect it.

We are extremely sorry that you have to go through all this. Hope you get your order soon.

Thanks & Regards
Piyush

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]

From : [email-masked]

Subject : replacement of TV cabinet

Dear Sir/Mam,

Thank you for contacting us regarding your replcement/refund request. At homebox we always ensure to meet our customers needs.

We are glad to inform you that your order is eligible for replacement and it will be done after 2-3 business days once the damaged product is returned.

In the meantime,feel free to reach out to us if you have any other questions or concerns that we can assist you with.

We are sorry for inconvenience caused. Hope you get your new product soon.

Thanks & Regards
Piyush

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