Subject: English Language Test - Victor Robinson
From: Victor Robinson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 08:37:23 -0500

Foreign Language
Screening Test

Name

Victor
Robinson     /  (+91) 8826610125
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi sir,

I apologise for the inconvenience, as I can check the order has already been
shipped by us but courier could not deliver it because as per them your address
was wrong, So I would request you to please share your updated address so that
we can share the same with the courier and try once again to deliver. Thank
you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
sir,

I apologise for the inconvenience, however we would try our best to help you, so
I would request you to keep the item packed along with all the accessories and
Iam initiating a return pick up for that and once we receive the item we will
send the replacement. Thank you.