Subject: English Language Test - krishna pandey
From: krishna pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 11:17:48 -0500

| | Foreign Language Screening Test

Name | krishna pandey    /  (+91) 686948346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Jenkins

sub: About your ordered

I would like to inform you that Your order was shipped by us on time, and handed over to the courier company on the same day when the order was placed. however,  Courier tried to deliver the order to you but your address as per the courier was wrong. We really regret that and I'm sorry for the inconvenience. however, please rest assured as you have reached out to me I will be shipping it on a priority basis and also will be sharing with you a Rs 500 Copan card through which can get a Rs 500 discount on your next order.

Thank you for contacting us, I really appreciate your time and patience, have a good day and feel free to contact us for any further queries.

Thanks and regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sub: About your order.

As you have mentioned that you noticed that the cabinet has too many scratches.
I'm really Sorry for the inconvenience,  however, please be rest assured we will ship you a new one for you with our technician.

Thank you for contacting us, I really appreciate your time and patience, have a good day and feel free to contact us for any further queries.

Thanks and regards
Homebox.

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