Subject: English Language Test - Akash Rajput
From: Akash Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 10:40:37 -0500

| | Foreign Language Screening Test

Name | Akash Rajput    /  (+91) 7048965631    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

We regret for the inconvenience.

We would like to inform you that as per your concern, as we have checked your delivery address is incorrect as per our delivery partner conformation. Kindly provide the full & correct address.

We appreciate your patient.

Thanks & Regard
Akash Rajput

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,

Sorry for the inconvenience.

We would like to inform you that as per your concern, as of now installing are done money return is not possible but I will share your concern with our higher department for better resolution and we will provide best resolution our side.

We appreciate your patient.

Thanks & Regard
Akash Rajput

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