Subject: English Language Test - Saurav Mishra
From: Saurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 10:03:59 -0500

Foreign Language
Screening Test

Name

Saurav
Mishra     /  (201306) 8851159226
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

First of
all

I will lession all the Queries of customer after that as per customer Queries
ordered delivered in wrong place also i request to give the correct address . I
will contact to my logistics partner and identify the delivery boy and try to
reach out on wrong place and receive the package after that the logistics team
paste correct address label on package and delivered to correct
customer.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

First of
all

I will Take apologies for the service of products to the customer. After that i
will check purchase details and policy details of products and which type of
return company providing if possible i will return the product or company has
money back giving so i will provide customer money back
request.