Subject: English Language Test - Rohit Tiwari
From: Rohit Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 03:58:56 -0500

Foreign Language
Screening Test

Name

Rohit
Tiwari    /  (91) 8617764712    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir ;

My name is Rohit and i am contacting you on behalf of babyshop.com . I can see
that you are facing issues on the delivery of the product that you ordered from
our website.

I would like to inform you that i have contacted the courier company and as per
their records, they couldn't find the exact address that you have mentioned
on the delivery package. It is the reason why your product delivery is getting
delayed lately.

But don't worry, if you can reply me with this mail and send me your exact
address, i can forward it to the courier services so that we can deliver your
product as soon as possible.

Lastly, we are very much apologetic that you are facing such delivery delay
issues.

Thanks&Regards

Rohit Tiwari

Customer service Representative

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Sir
;

My name is Rohit and i am contacting you from Homebox team. It is very
unfortunate to know that you are facing such issues, but don't worry. I
will be helping you for such instances.

As you said, that you noticed too many scratches on the TV cabinet after our
team has finished installing the Television and left. And now you want
replacement or money back policy.

I would like to inform you that i am sending another team from our company who
will go and check the damages that has been on your TV. After the inspection,
they will submit the report and from that supervision i will be able to generate
a refund policy or exchange policy.

I would like to assure that it will not take much time and no further delays
will be done from our side as This is our company's policy.

I hope i have clarified your issues.awaiting your response.

Thanks&Regards

Rohit Tiwari

Customer service Representative

Homebox Team