Subject: English Language Test - Kapil Kumar
From: Kapil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 02:51:23 -0500

| | Foreign Language Screening Test

Name | Kapil Kumar     /  (250406) 9756851064    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As per my understanding I would suggest that first step is that the order was placed to the customer address if that is wrong address so 2nd option is that when the customer ordered that product he also mentioned his contract number and we should call on that number and we can follow to the customer on call to delivered that product we have to verify the number to send to a OTP so that we can verify the owner of the product or we can also confirm on call the customer correct address then we can delivered the product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, xyz any name

we have received an email from your side about the the product related so Don't worry we will help you .as per your details you purchased a TV but you complained that so scratches are showing on the TV in that situation we have to follow the company returning product policy rules like some companies returning product time is 7 days so i am taking an example the returning is 7days
1 if the customer complain is received with in 7 days then we have to accept that
2 and second condition is the if 7 days have been passed then we can not accept that complaint

suppose the complaint has been with in 7  days we have to follow the returning policy according the company whatever the procedure .

Thanks
Kapil Kumar

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