Subject: English Language Test - Bharat Kushwaha
From: Bharat Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 22:46:08 -0500

Foreign Language
Screening Test

Name

Bharat
Kushwaha    /  (91) 9667440913
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

I understand. In this situation, I would suggest you take the
following steps:

Contact the courier company to verify the delivery address provided to them and
confirm if it matches the customer's correct address.

If the address was incorrect, ask the customer to provide you with their updated
and correct shipping address.

Update the delivery address with the courier company and request them to
reattempt delivery to the correct address.

Keep the customer updated on the status of their order and provide them with a
tracking number so that they can track the delivery progress themselves.

If there are any further issues with the delivery, offer to provide the customer
with a full refund or a replacement product.

By following these steps, you can ensure that the customer receives their order
in a timely manner and that their concerns are addressed to their
satisfaction.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for contacting Homebox regarding the TV Cabinet you purchased from us.
We apologize for any inconvenience caused by the scratches on the unit.

We would like to confirm the details of your order and the issue you are facing.
If possible, could you please send us some photos of the scratches on the
cabinet? This would assist us in assessing the issue and determining the best
solution for you.

Once we have received the photos, we will determine whether a replacement unit
or a refund would be the best solution. We will keep you updated on the progress
and inform you of the next steps you need to take.

If a replacement unit is being provided, we will arrange for a team to come and
install the new cabinet at your convenience. We will also ensure to follow up
with you after the resolution to ensure your satisfaction.

Thank you for bringing this to our attention. We value your business and are
committed to providing you with the best possible service and resolution.

Best regards,

Bharat Kushwaha

Homebox Customer Service