Subject: English Language Test - Abu Vikas
From: Abu Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 13:15:08 -0500

Foreign Language
Screening Test

Name

Abu
Vikas    /  (+91) 9758945705    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Abhishek

I am sorry to know about the delayed delivery about your recent order. Please
accept our sincere apology for the inconvenience. We would like to inform you
that as I am checking here your order has been shipped and reached at your given
address. Your product delivery address is Evergreen sweet, Mamura chowk, Noida
63. Our corrier team tried multiple time to deliver your product but
couldn't reach you due to wrong address. Our courier boy tried to contact
you on your number and your number aslo not reachable. You are our valuable
customer. So I request you to please send your alternate address and contact
number. I will personally follow up to our courier team and tried to solve
problem as soon as possible. I am sending courier boy number and tracking ID on
your email, you can track your order also coordinate with our courier boy.

If you have any questions or feedback, just reply to this email and we will get
right back to you.

Thanks and Regards

Abu Vikas

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Thank you for contacting us. Please accept our sincere apology for the
inconvenience. We would like to inform you that we have seven days return
policy. I create return request for your product and our courier team will
contact you with in 24 hours for return your order. After return, your product
will reach our ware house for quality check. After paas in quality check your
product refund/replacement process wil be with in 2-3 days. You are our valuable
customer, no need to worry your concern resolve as soon as possible on priority
basis.

If you have any questions or feedback, just reply to this email we wil get back
to you.

Thanks and Regards

Team Flipkart