Subject: Tech Support Candidate - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 08:21:31 -0500

| | Tech Support Test

Name | Sumit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9534539313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CNET Infosystem | Sr. SEO Executive | 10/02/2023 | 32000
Previous Employer 1 | EZ Rankings | SEO Executive | 30/09/2021 | 20000
Previous Employer 2 | DSC Tech India | Jr. SEO Executive | 30/04/2019 | 110000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the reason for it, then try to fix it with the help of some of the youtube videos.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and Mobile Bluetooth
then after pairing both devices, then connected both devices successfully.

What according to you makes you a good candidate for customer service or technical support job? | Communication is the most important for that, after that way of talking to the client that should be polite. And listen to their quires very carefully, then giving him/her the right solution for that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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