Subject: Dutch Language Test - TARUN SINGH
From: TARUN SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 04:07:29 -0500

| | Foreign Language Screening Test

Name | TARUN SINGH    /  ( 201009) 9821443709    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir ,
I would like you to inform the courier was deliver the same day you ordered but as we can see the address of your location and the delivered adrdress is not same for that we made a request and inform the courier company regarding that we will reolve this issue as soon as possible.

regards <customer services>

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir ,
I'm so sorry that you had a negative experience. I've looked into the issue, and i've forwarded this issue to our team and they will be checking in with you in a few days to update you on the status.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

regards <customer service>

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