Subject: English Language Test - Ruchi Gupta
From: Ruchi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 03:02:42 -0500

Foreign Language
Screening Test

Name

Ruchi Gupta
/  (91) 9069047706    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi

Greetings of the day

We recieved your order 14 days back and your order has been shipped on same day
but unfortunately we are unable to deliver your order as your address is
incorrect as per the currier address and delivery per didn't find your
address.

Kindly share your correct address so we can deliver it to you.

Hope you will understand the issue and you will share your correct address
ASAP.

Thank you & Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi

Greetings of the day

Sorry for the inconvenience. As your tv is under warranty so you can proceed
with the replacement policy.

Thank you & Regards