Subject: English Language Test - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 02:33:25 -0500

| | Foreign Language Screening Test

Name | Shubham Kumar    /  (91) 9693209554    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: Recipient's eamil id

Subject: Status of order.

Dear Sir/Ma'am,

It is a pleasure to welcome you to our customer support. We are herre to help you with all your queries.
I recieved your query and I want to inform you that our courier person tried to deliver your order but he finds that your address is wrong due to which he didn't deliver your address. The order is returned to our courier partner.
For further queries please contact us we are always here to support you.

Warm regards,
Customer support
Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Recipient's email id

Subject: Customer support

Dear Sir/Ma'am

It is a pleasure to welcome you to our customer support. We are here to help you with all your queries.
I recieved your query and We are very sorry that you faced that problem. I checked your order details and it is under returning and replacing policy you just have to go to your order summary and swipe to last there was an option of returning or replacing click on button you want and you will get it.

Hope this helps you.For further queries please contact us we are always here to support you.

Warm regards
Customer support.

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