Subject: English Language Test - Vikrant Chaudhary
From: Vikrant Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Feb 2023 05:24:46 -0500

Foreign Language
Screening Test

Name

Vikrant
Chaudhary     /  (91) 7536826063
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To: XYZ
[email-masked]

From: XYZ company @gmail.com

Sub: Status of customer order.

Respected sir,

This email is regarding order number VHC- 666

which was supposed to have reached you by now.

Unfortunately, the courier company could not carry on with the required process
as the address was wrong. We would be grateful to you if you could send us the
correct address with your contact number so that we could connect you while
delivering the parcel.

You can also directly connect to the courier company whose number is **** and
also provide them with your exact location, or you can also collect the parcel
from the courier company yourself.

We extremely apologize  for the inconveniences you had go through with
us.

Thanking you,

XYZ company

Customer service Representative

Vikrant Singh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To :- Mr
Abdul

From:- Home Box Team

Sub :- Customer Inconvenience

Respected Sir,

This email is regarding your ticket #INC789876

Which was created on 07/02/2023. That you were facing issue with the unit of TV
cabinate which you have purchased from us last week. We will surely assist you
for that. So could you please