Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Feb 2023 02:41:11 -0500

| | Foreign Language Screening Test

Name | Vasis Edmund    /  (91) 9560278916    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you contacting babyshop.com.

As we have read your concern, it seems like you wanted to know the item: Hand bag status.

We would like to apologize for the inconvenience caused to you that you did not received the order till now. However, as we can see the order status it had shipped by us, and handed over to courier company same day when the order was placed by you.

The courier tried to deliver the order to the registered address, but it seems like the address as per the courier was in correct. We would request you to please provide us the correct residential address so that we can dispatch an replacement for you.

Looking forward to your response,

Is there anything else we can serve you with, please do let us know.

Thank you for contacting babyshop.com and have nice time ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting Homebox team,

First of all, we would like to thank you for shopping with us and we really appreciate your support.

As we have read concern, it seems like you are facing issues with the TV cabinet which you had purchased last week.

We apologize for the inconvenience caused to you Abdul that you had received the cabinet with scratches. Since the cabinet has been damaged, I would request you to please provide us the comfortable date and time so that we can schedule our service team to visit at your place and replace the cabinet for you. If you wish to return and need refund, then please let the service team know once they reach at your place, they will proceed accordingly. I have put a note in your account as well, so that it will work as a reminder to the service team and you don't have to explain it again.

Looking forward to your response,

Let us know if anything else I can serve you with,

Thank you for contacting Homebox team and have nice time ahead.

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