Subject: Tech Support Candidate - Shazif Khan
From: Shazif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Feb 2023 12:24:51 -0500

| | Tech Support Test

Name | Shazif Khan
E-mail | [email-masked]
Phone Number | (201301) 8941020885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | Na |
Previous Employer 1 | Na | | Na |
Previous Employer 2 | Na | | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check our net is working properly or not after that we check the proxy after that we check the chrome is there any problem with chrom or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we open the Bluetooth speaker after that we open the phone bluetooth after that we search the device and then pair with Bluetooth speaker now or phone is connected with speaker
What according to you makes you a good candidate for customer service or technical support job? | If we will learn new from the problem and errors and work hard will make the good condidate for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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