Subject: English Language Test - Manoj .
From: Manoj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Feb 2023 06:17:44 -0500

| | Foreign Language Screening Test

Name | Manoj .    /  (91) 8130469853    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings ma'am/sir

This email is related to the order number xyz. I would be happy if you could send us the correct address because the courier company could not deliver your hand bag as the address was wrong.

There is one more way to complete this order you may contact the courier company at [email-masked]
and provide your correct address or you may go to the courier company office on your own and collect your hand bag.

Very sorry that you had to go through this experience with babyshop.com.

Sincerely
Customer service centre
Manoj
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I'm extremely sorry to know that the TV cabinet you purchased has too many scratches on it. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

| |