Subject: English Language Test - Faizal Ishaq
From: Faizal Ishaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Feb 2023 03:34:48 -0500

Foreign Language
Screening Test

Name

Faizal
Ishaq    /  (+91) 9084198700    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

We would like apologies for the inconvenience but as per we checked regarding
your hand bag with the shipping department your shipping address you provided to
our company for shipping unfortunately that wasn’t correct I request you to
please provide us the correct shipping address in order us to proceed thank
you

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

We would like to apologise that you faced this experience with us we understand
your frustration regarding the TV Cabinet I will go and raise a complaint
regarding your TV Cabinet we will come to back you with best resolution thank
for shopped with us

Regards