Subject: English Language Test - Jerin Shaji
From: Jerin Shaji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Feb 2023 02:56:32 -0500

| | Foreign Language Screening Test

Name | Jerin Shaji    /  (+91) 09999504466    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Customer,

Hi, this is the Customer Service Representative as I can check your order is out for delivery but there seems to be a miscommunication, your address with the courier is wrong. But no need to worry, we are on it.
Rest be assured you will get your order with no further delay. We are contacting the courier service.

Regards Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Customer,

Hi, this is the Customer Service Representative as I can check your TV Cabinet was installed today itself, if you feel like there are damages on the cabinet we can get right on it.
Rest be assured we are here to help you out in the best possible manner.

Regards Customer Service Representative

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