Subject: English Language Test - Ashika .
From: Ashika . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Feb 2023 06:12:57 -0500

| | Foreign Language Screening Test

Name | Ashika .    /  (91) 8595333176    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear user,

Greetings of the day!

Thank you for contacting babyshop.com

We regret to inform you that of the our delivery agents tried to reach out to your registered address. Howeyas per the team update that was not correct address. So due to this reason we were unable to deliver your hand bag.

Additionally, we are requesting you to please update your precise and correct address so, we can deliver it as soon as possible. Also, recheck the same.

We appreciate your patience and support in this regard.

Please let us know in case you need any further assistance at babyshop. Com

Thank you
Warm regards
Ashika
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear user,

Greetings of the day!

Thank you for contacting babyshop.com

Firstly we apologise for the inconvenience. Also, please do not worry and be informed that we have forwarded your request to the appropriate team and the team will reach your registered address to install the replaced the T.V cabinet within 48 hours. Please wait for the same.

We appreciate your patience and support in this regard.

Incase of any further assistance please reach out to us at babyshop.com we will be glad to assist you.

Thank you
Warm regards
Ashika
Babyshop. Com

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