Subject: Tech Support Candidate - Ankur Shukla
From: Ankur Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 23:49:44 -0500

Tech Support
Test

Name

Ankur
Shukla

E-mail

[email-masked]

Phone Number

(+91) 9454796074

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Not in Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Remote Access

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

HCL Tech.

IT
Analyst

NA

20000

Previous Employer 1

S-curious
Research & Tech.

Software Developer

10 May 2018

12000

Previous Employer 2

Sam Infratech
Pvt ltd

G.E.T

NA

08000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Make sure you have a proper Internet connection
and speed check.

2.Then entire history and cache is suppose to be deleted.

3.Still having same issue, then go in incognito mode and then try.

4.Open a different browser then try.

5.Still having same issue try to open other websites and apps into device.

6.Still having issue, connect to network provider or End user team.

Thank you.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings>Bluetooth>New device search>Pair a new device>Select
speaker Bluetooth name from enlisted device.

Its connected now.

What according to you makes you a
good candidate for customer service or technical support job?

Having 3 years experience in calling and tech support with
Global clients, as well as the client  management and support. My first
call resolution ratio is above 90%. Currently working as an SME in my project.

On a scale of 1 - 5 please rate your fluency in
spoken English

5