Subject: English Language Test - Nirmala Bohra
From: Nirmala Bohra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 08:14:06 -0500

| | Foreign Language Screening Test

Name | Nirmala Bohra    /  (91) 88001437878    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam

Greetings of the day.

This mail is in regards to your concern raised on order ( order number).

With reference to your mail, I would like to inform your order was placed on 21st January 2023 at 10:00 pm in your preferred address.

However, as I can check you have mentioned that you didn't receive the order. We are sorry for the inconvenience caused to you but we were confirmed with our courier partner about this. I would like to inform that our courier partner communicate us that the delivery address was given incorrect.

I request you kindly update your correct address details on babyshop account.

Further, you can reach us our customer care no.91-xxxxxxxxxx( Timings 09:00 am to 07:00pm) or else you can connect with us on Whatsapp( Timings 10:00 am to 07:00 pm)

Have a great day ahead.
Regards
Nirmala Bohra
( Babyshop Team)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Greetings of the day.

This mail is in regards to your concern raised on order ( order number) was placed on 28 th January 2023 at 11:00 pm. As we can check you have mentioned that you have received damage TV cabinet.

However, we are sincerely apologise for the inconvenience that you caused.I request you kindly share with us pictures of the damaged item so we can escalate your concern and resolved as soon as possible.

Further, you can reach us our customer care no.91-xxxxxxxxxx( Timings 09:00 am to 07:00pm) or else you can connect with us on Whatsapp( Timings 10:00 am to 07:00 pm)

Have a great day ahead.
Regards
Nirmala Bohra
(Homebox Team)

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