Subject: Trainer Candidate - Sheetal Kumari
From: Sheetal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 03:59:57 -0500

Tech Support
Test

Name

Sheetal
Kumari

E-mail

[email-masked]

Phone Number

(91) 9596141346

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chandigarh

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

QA

Mar-30-24

26000

Previous Employer 1

Teleperformance

Technical associate

Sep 1 2020

18000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Am
internally promoted for HP process where we need audit calls

2. Need to share feedback with the agents who scored less as per the KPI

3.Need to keep our eyes on FMEA/ compliance parameters

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

While sharing feedback we need to put ourself in
someone's shoes and make them understand where they need to improve as per
quality parameters because everyone has different thinking so, it's
important to understand first then share the feedback accordingly.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good service where we just
sharing the correct information related to there query however to build a great
customer service we need to do personalizing and rapoo with the customer and
give extended support which help to win the customer heart.

What
according to you makes you a good candidate for this position?

I will become a great asset for company who really need great
customer service.

1. In my BPO career i always thing for customer first if customers is satisfied
then your company and your responsibility automatically meet with 100%
accuracy

On a scale of 1 - 5 please rate your fluency in
spoken English

3