Subject: Tech Support Candidate - Amit kumar
From: Amit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 02:59:49 -0500

Tech Support
Test

Name

Amit
kumar

E-mail

[email-masked]

Phone Number

(+91) 8219643801

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mohali

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

THE mactak

Graphic
designer

10 oct 2022

16000

Previous Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens
in all web browsers.

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Websites don't load - troubleshoot and fix error messages

Are you having trouble getting a website to load? Don't worry —
we're here to help. This article will show you how to fix the problem so
you can get back to surfing the web.

Note: If you're having trouble with a website, click the padlock icon
Fx89Padlock in the address bar to see if Firefox has blocked insecure parts of
the page. See Mixed content blocking in Firefox for details.

Table of Contents

First, let's figure out where the problem is

The problem only happens with certain websites

Try clearing Firefox's cookies and cache

The website loads but doesn't work properly

The problem only happens on a secure (https) website

The problem only happens in Firefox

The problem happens in all web browsers

Other, less common problems

First, let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com
or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens
in all web browsers.

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with
Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History…

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

If clearing Firefox's cookies and cache didn't work, it's
probably a sign that there is a problem with the website itself. In that case
you'll just have to wait for it to get fixed. With big sites like Twitter
or Facebook this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

Good
Communication and interpersonal skills, customer focus, approach and engage, be
polite and a good listener.

On a scale of 1 - 5 please rate your
fluency in spoken English

5