Subject: Tech Support Candidate - Krishna Kumar Yadav
From: Krishna Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 02:03:55 -0500

| | Tech Support Test

Name | Krishna Kumar Yadav
E-mail | [email-masked]
Phone Number | (0531) 8318626552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technology | Data analyst | 1 April | 18076
Previous Employer 1 | Srdt | Data analyst | 30 December 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi User,

Good day!

I am sorry for the trouble couse to you.

I will certainly assist you with your request.

Please allow me a moment while I am troubalshooting with your request.

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the Bluetooth device and then also open Bluetooth model in your mobile also and then it will search the nearest device then you need to pair the device on it is searched.
What according to you makes you a good candidate for customer service or technical support job? | Since I have 3 year experience in same problem gives me a good technology support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |