Subject: Tech Support Candidate - Smriti Mishra
From: Smriti Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Feb 2023 12:07:42 -0500

Tech Support
Test

Name

Smriti
Mishra

E-mail

[email-masked]

Phone Number

(91) 7376111039

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Varanasi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

Divine thermal wrap
pvt.ltd

Marketing cordinator

2020

23000

Previous Employer 2

Kotak mahindra bank

Assistant
manager

2019

16000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the page.

2. I'll make sure that cookies are enabled.

3. Then clear all the cache and cookies.

4. I'll also make sure that my browser is up to date.

5. Restart the web browser again.

6. Also keep in mind that internet connection is working.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold the Bluetooth option .

3. Tap the option pair new device. If you don't find the pair new device,
check under "Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Your bluetooth is paired.

What according to you makes you a
good candidate for customer service or technical support job?

I possess all the skills and experience that you're
looking for. I'm also pretty confident that I am the best candidate for
this job role because i'm already holding the experience of more than 3 yrs
in this job profile. Empathy , attitude , communication , politeness etc.the
qualities that are needed in this field are the strong point for me

On a
scale of 1 - 5 please rate your fluency in spoken English

4