Subject: Tech Support Candidate - Jayshankar Choubey
From: Jayshankar Choubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Feb 2023 10:10:07 -0500

| | Tech Support Test

Name | Jayshankar Choubey
E-mail | [email-masked]
Phone Number | (91) 7999495070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jabalpur, Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm Srcom | Customer Support Associate | 6th November 2022 | 9990
Previous Employer 2 | Ayushman Hospital | Billing Executive | 10th August 2021 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check your internet connection: Ensure that your device is connected to the internet and that you have a stable connection.

Clear your browser's cache: Clearing the browser's cache can help resolve issues with loading websites.

Restart your browser: Sometimes simply restarting the browser can resolve any errors or issues.

Try a different browser: If the website still doesn't load, try opening it on a different browser to see if the issue is browser-specific.

Check the website's status: Visit a website that monitors website uptime, such as IsItDownRightNow, to see if the website is down for everyone or just you.

Disable firewall or antivirus software temporarily: Firewall or antivirus software can sometimes block access to websites. Disable them temporarily to see if they are causing the issue.

Reset your network settings: If the website is still not loading, try resetting your network settings to see if that resolves the issue.

Contact the website's support: If none of the above steps have resolved the issue, you can contact the website's support for further assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker: Make sure that the speaker is powered on and ready to pair with another device.

Enable Bluetooth on your phone: Go to your phone's settings and turn on Bluetooth.

Put the speaker in pairing mode: The steps to do this will vary depending on the speaker model, but typically you will need to press and hold a button or combination of buttons until the speaker's LED light flashes to indicate it is in pairing mode.

Find the speaker on your phone: In the Bluetooth settings on your phone, look for available devices and select the speaker you want to pair with.

Connect to the speaker: Your phone should now initiate the pairing process and connect to the speaker.

Confirm the connection: Once the connection is established, you should see the speaker listed as a connected device in your phone's Bluetooth settings.

Test the connection: Play some audio on your phone to verify that the sound is playing through the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Excellent communication skills: Ability to effectively communicate with customers, listen to their concerns, and provide clear and concise answers.

Patience and empathy: The ability to remain calm and understanding even in difficult or stressful situations.

Technical expertise: A good understanding of the products and services being supported, as well as a problem-solving mindset and the ability to troubleshoot technical issues.

Multitasking ability: The ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Adaptability: Ability to adapt to changes in technology, processes, and customer needs.

Positive attitude: A positive and friendly demeanor, which can help establish trust and rapport with customers.

Attention to detail: A meticulous approach to problem-solving and the ability to follow through on customer requests.

Strong work ethic: A commitment to delivering high-quality service and a willingness to go above and beyond for customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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