Subject: Trainer Candidate - Vivek Jaiswal
From: Vivek Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Feb 2023 01:08:14 -0500

Tech Support
Test

Name

Vivek
Jaiswal

E-mail

[email-masked]

Phone Number

(+91) 9308134455

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pandav nagar

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Retaurant

Owner

Currently
working

50000

Previous Employer 1

Car
accessories

Owner

2019

40000

Previous Employer 2

Intelenet
global services pvt lltd

Cse

2010

15000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have
experiece in a domestic inbound call center as a CSE in mumbai. After that i
owned and ran multiple business like showroom and restaurant. Currently i m
looking for a job where i can use my communication skills and relatinship
management.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I beong to a miidle class family in bihar. I got my first job
in mumbai where i had to travel in a local train bus etc. that was the biggest
challenge for me. After that i worked with a biggest company of that time called
Intelenet global services pvt lmt. That was also a challenging job itself.i did
and handled all situations very well.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

If all services are given on time is called good
service but apart from service if customer is treated good and asked about his
problems regarding services and solved as soon as possible is i think its great
customer service.

What according to you makes you a
good candidate for this position?

I have good communication
skills in hindi and english. I can speak a little bit of bengali and
marathi.

On a scale of 1 - 5 please rate your fluency in
spoken English

4