Subject: Trainer Candidate - Geeta Turki
From: Geeta Turki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 22:48:46 -0500

Tech Support
Test

Name

Geeta
Turki

E-mail

[email-masked]

Phone Number

(+91) 8806662552

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Sr. Quality
Analyst

Previous Employer 1

WNS

17 March
2016

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

•
Perform daily system audits, error analysis, and weekly feedback on moderation
quality.

• Responsible for content review to ensure content quality and community
ecological security.

• Review appeals from moderation teams, and generate weekly blind moderation
reports.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I take every new task or responsibility of my job as a
challenge and then try to give my best to come up with the most-right solution
to each situation. Talking about the most challenging of all, it was when I
handled an appeal of retention customer who was rude and
aggressive.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Listening,
understanding customer's needs, thanking the customer and promoting a
positive, helpful and friendly environment will ensure they leave with a great
impression. A happy customer will return often and is likely to spend more. They
may also refer other people to your business. However a good customer service is
trying to often centers on delivering or slightly exceeding what customers
expect from your company and its solutions.

What according to
you makes you a good candidate for this position?

I have
the skills and experience which you are looking for this particular position and
I am confident that I will bring some value to your business in this project
management role. With an experience of working with the top companies of the
domain, I have the valuable insights of the business which can be helpful for
the company.

On a scale of 1 - 5 please rate your fluency in
spoken English

5