Subject: Trainer Candidate - Ankit Malik
From: Ankit Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 11:06:47 -0500

Tech Support
Test

Name

Ankit
Malik

E-mail

[email-masked]

Phone Number

(+91) 8077034545

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dehradun

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Idfc first bank

Assistant
manager

36200

Previous Employer 1

Jana small
finance bank

Cre

29/12/2022

27800

Previous Employer 2

Kotak mahindra
bank ltd

Service officer

04/09/2022

22300

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I am
fresher for this field but as working with different banking organizations,i am
aware of the field of interest in which i can lead my career to certain
growth.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As a banker,the most difficult situation in my experience is
achieving the targets with team. If i an the one who leads the team,my first
priority should be the comfort of my team.Unnecessary pressure of over achieving
the target results in the failure and effect the mental health of team
members.Day by day small targets should be assign to the members which they can
easily achieve without any pressure.If someone is not able to do his/her part
for the day,then team must divide the work among them and as a leader i should
also take the initiate in completion of the particular task.The overall working
environment should remain healthy and disciplined also.A great leader is one who
take his team along with him and achieve the heights with support of each
other

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
service can be given by any person and might not be remembered by the
customer.while the great customer service leads the positive impact over the
customer.The great service helps you to make a great connection with the
customer.It helps you to create positive environment among the team also.

What according to you makes you a good candidate
for this position?

As i am from banking bakcground,i have enough
experience of resolving the customer's queries and issue,which makes me a
good listener and i always initiate to resolve the problems of the customer.And
banks are the place where one cannot do anything alone..So i also have an
experience of working with a team.Customer dealing also requires good
communication skills to connect with the customer.So this might be a bit new
field for me but i have all the ingredents need for the eligibility of the
profile i applied for.

On a scale of 1 - 5 please rate your
fluency in spoken English

3