Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 10:24:34 -0500

Tech Support
Test

Name

Pradeep
Kumar

E-mail

[email-masked]

Phone Number

(201301) 8510077099

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sec 35

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

TVS Credit

Sr. SEO
Executive

Present

25,000

Previous Employer 1

Boodle
Webmart

Sr. SEO Executive

10 SEP

12,000

Previous Employer 2

Enterslice

SEO Executive Intern

11 May

7,000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Many basic problems can be solved simply by
restarting your device, This clears caches.

2.Open your browser. In the address bar at the top, type in google.com, then
push Enter or Return. Make sure you're able to load Google.com.

3.It's a good idea to test if the site you're trying to access is down
for everyone, or just you.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

3