Subject: Tech Support Candidate - Indranil Guha
From: Indranil Guha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 05:08:19 -0500

Tech Support
Test

Name

Indranil
Guha

E-mail

[email-masked]

Phone Number

(+91) 8972520648

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

rupnarayanpur

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP
sql

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Aegies

L1

15TH
SEPT/2022

19000

Previous Employer 2

RIL

L1

19THSEPT/2021

13000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will check the internet connection & will ensure that the device is
connected to the internet and there is no interruption in the connection.

Second, Refresh the page and will try refreshing the page by clicking the
refresh button on the browser or pressing "F5". This simple step can
resolve many website loading issues.

Third, Clear the browser cache and cookies. Clearing the cache and cookies can
resolve issues related to browser history or settings. This step can be done in
the browser's settings or options menu.

Fourth, I will go for restarting the system. Sometimes, restarting the device
can resolve issues with the internet connection or the device itself.

Fifth, I will try a different browser, if the website is still not opening,
accessing it on a different browser to rule out any compatibility issues.

Sixth, Disable firewall or open incognito, If the above steps do not work,
temporarily disabling the firewall could resolve the issue, as the firewall may
be blocking the website.

Lastly, If all steps can't help will try to contact the website
administrator.

hope it will resolve the above mention issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First, Turn
on my Bluetooth speaker and will make sure it is in pairing mode. This is
usually indicated by a flashing light or an audible tone.

Second, On my mobile phone, I will open Bluetooth settings and make sure
Bluetooth is enabled which is to "search for devices" or "pair
new device" on my phone's Bluetooth settings.

Third, my phone should then search for available Bluetooth devices nearby.

Fourth, once my speaker appears in the list of available devices, select it to
initiate pairing.

Fifth, If prompted connect to it by pairing.

Sixth, once the connection is established, the speaker should be listed as a
paired device on my phone.

Seventh, I will try to play music on the speaker, simply select it as the audio
output device in the music app or settings on my phone.

And the preferred audio will start playing.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Excellent communication skills.

2. Technical knowledge.

3. Problem solving skills.

4. Patience and empathy.

5. Attention to detail of the customer.

6. Customer-focused

On a scale of 1 - 5 please rate your
fluency in spoken English

5