Subject: Tech Support Candidate - ROHIT JOSHI
From: ROHIT JOSHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 04:32:38 -0500

| | Tech Support Test

Name | ROHIT JOSHI
E-mail | [email-masked]
Phone Number | (+91) 9643698385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | NA | NA | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Verify if the URL is correct or not.

Step 2: Wil check if  other websites like google.com or any else are working on the browser.

Step 3: Restart the system, if still the same error persist then

Step 4: Clear browsing data, there are different steps to be followed for different browsers like- Google, Mozilla, Edge.
For Google-
1. Click on "More" icon and then hover over More tools. Select Clear browsing data from the drop-down menu.
2. Set the range to "All time".
3. Enable all of the following options:
Browsing history
Cookies and other site data
Cached images and files
Click on the clear button and then restart the browser.

Step 5: Manually delete DNS

Open the search bar in your taskbar by clicking on the magnifying glass icon.

Type Command Prompt in the search box.Right-click on it and choose Run as Administrator. If using a local account that doesn't have administrator permissions, click here first.
When prompted by the User Account Control (UAC), click Yes to allow the app to launch with administrative permissions.
Input the commands below in the following order, pressing the Enter key on your keyboard after each line:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /renew
ipconfig /release

Step 6: Run the network troubleshooter-

Step 7: Change to a different DNS server

Step 8: Disable proxy server.

Following these steps, will surely resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth of the speaker >Switch on the paring mode of speaker > Switch on Bluetooth in mobile phone and search for new devices > Name of speaker will now be visible in the available devices list >Select it and speaker would be connected safely

What according to you makes you a good candidate for customer service or technical support job?

I may be a fresher in this field but my communication skills be it written or oral can still match to some one who may be more experienced than me. I have done BCA(Bachelors of computer application) which has helped me to gain technical expertise that will be required in this job profile and I do understand that there might be some  instances where I may be new to some concepts but being from a technical background, I will be able to grasp thing much more easier and faster than someone else from non-technical background. I have a typing speed of 50wpm with 95% accuracy and the communication mode with the customers is via. written media so my typing speed will be an added advantage in this profile. I am someone who love challenges and is ready to put in extra effort than anyone else in the room to get the best out of myself.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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