Subject: Trainer Candidate - Trina Dasgupta
From: Trina Dasgupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 03:59:05 -0500

| | Tech Support Test

Name | Trina Dasgupta
E-mail | [email-masked]
Phone Number | (91) 9830452486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Quality Lead | Currently working | 32000
Previous Employer 1 | Altisource | Sr. Associate | 12th July’19 | 22000
Previous Employer 2 | Wipro | Associate | 1st May’15 | 12000

If Selected, how much time do you need to join? | 40 days
Please briefly describe your work experience specifically in Quality? | Making reports. Attending calibrations. Handling internal stale holders and external clients. Handling a team of 16 people. Overlooking and delegating work to the team members. Publishing audit coverage. Attending sessions and being a part of Quality driven projects.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Times when it becomes a little challenging to implement the quality parameters when it an ops driven process. Being in the WFH mode, it’s always a challenge to drive a project when you just have 24 hours in a day. My team and I went all out writing in every platform possible the dos and donts of a parameter. Creating slides and then cascading it onto all the teams and making sure everyone gets the download before they login. Run Dipcheck to make sure there is 100% coverage.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Delighting the customer’s experience and going out of the way fora customer to be feel great about the project
What according to you makes you a good candidate for this position? | Being sound about the process and making sure everyone is compliant
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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