Subject: Tech Support Candidate - Mustafa Ammar
From: Mustafa Ammar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 03:16:29 -0500

| | Tech Support Test

Name | Mustafa Ammar
E-mail | [email-masked]
Phone Number | (91) 9278499169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Habitat for Humanity India | Representative | 31/12/2021 | 20000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all will check what is the error then will proceed accordingly as for example network issue, site maintenance etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will switch on the Bluetooth icon from top menu ,then will select the required Bluetooth device and will press connect.
What according to you makes you a good candidate for customer service or technical support job? | To be very honest i do have the required set of skills which is essential for customer service. Polite nature,patience ,eager to help and resolve the issue and lastly a technical bent of mind .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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