Subject: Tech Support Candidate - Pravinkumar Thakur
From: Pravinkumar Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 22:28:14 -0500

Tech Support
Test

Name

Pravinkumar
Thakur

E-mail

[email-masked]

Phone Number

(+91) 8793526372

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nagpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Molars Technologies

Senior
Executive

25/05/2022

32500/-

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) I'll restart my system at first place.

2) I'll clear the browser and cache memory.

3) After doing this, I'll disable the firewall and antivirus.

4) Will check the LAN settings and internet availability.

5) Will reset the IP and proxy server connection.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Put your
Bluetooth speaker in pairing mode.

2) Swipe down or up from your mobile screen where you can see Bluetooth icon.

3) Tap the icon and switch it "on"

4) Select the option to pair a new device.

5) Select your Bluetooth speaker name from the given searched options.

6) Also, you can tap the name of Bluetooth speaker in the search menu of mobile
phone and connect with it.

What according to you makes you a
good candidate for customer service or technical support job?

I already have prior experience in customer support. I have
the zeal to interact with people and identify their problems. I like to avail
them with some solutions with the best of my knowledge and expertise. I am good
and fast learner and like to learn new technologies through which I can assist
my customers/clients in a best possible ways.

On a scale of 1 - 5
please rate your fluency in spoken English

4