Subject: Trainer Candidate - Shabnam Jha
From: Shabnam Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 14:22:48 -0500

Tech Support
Test

Name

Shabnam
Jha

E-mail

[email-masked]

Phone Number

(110062) 9311665266

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

South

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Shyplite

AM Quality
analyst

NA

46k

Previous Employer 1

Indialends

Sr
Quality Analyst

02/11/2021

32k

Previous Employer 2

Limeroad

Quality
Analyst

04/03/2019

24k

If Selected, how much
time do you need to join?

30 days

Please briefly describe your work experience specifically in
Quality?

I have total 4.5 yrs of work experience in
quality.i have been working in process like voice inbound outbound emails chat.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Agent having will issue is the most difficult situation to
improve in quality as skill issues we can improvise but in will issue we have to
understand the the agent behaviour then handle accordingly

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good is expected behaviour of
assisting customers and great is going extra mile to satisfy customers

What according to you makes you a good candidate
for this position?

I am a versatile candidate who explored every
process in quality and training.also am a multitasker whom you can use in any
other process as per requirement as i have also worked in operations

On a scale of 1 - 5 please rate your fluency in
spoken English

4