Subject: Tech Support Candidate - Deepanshu Yadav
From: Deepanshu Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 07:41:21 -0500

| | Tech Support Test

Name | Deepanshu Yadav
E-mail | [email-masked]
Phone Number | (283151) 8755913809
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Software related issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Amaze internet services | Technical analyst | 12 feb 2022 | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i check the internet connectivity, then  reconnect and try again.
2. Clear the browser caches.
3. Try to run the network and internet troubleshoot.
4. Disable system firewall and antivirus.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from top of the screen.
2. Then touch and hold bluetooth. This will open bluetooth settings.
3. Tap pair new device and select the device which i want to connect.

What according to you makes you a good candidate for customer service or technical support job?

I enjoy solving software and hardware problems.
Also, i like it when someone compliments me.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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