Subject: Tech Support Candidate - Naval Chettri
From: Naval Chettri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 04:14:54 -0500

| | Tech Support Test

Name | Naval Chettri
E-mail | [email-masked]
Phone Number | (+91) 9832352078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kalimpong
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | EMIRATES SERVICES LL | CUSTOMER COORDINATOR | 16/10/2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA
Please list the steps to connect a Bluetooth speaker to your mobile phone. | PRESS THE BLUETOOTH ICON AND THEN TURN ON THE BLUETOOTH SPEAKER. THEN WOULD TO GO AND SETTINGS AND CHECK WHETHER THE SPEAKER IS GETTING CONNECTED AND WOULD THEN CONNECT.
What according to you makes you a good candidate for customer service or technical support job? | A CUSTOMER SERVICE RESPRESENTATIVE FOR THE TECHNICAL PROCESS SHOULD BE ABLE TO LISGTEN TO QUERIES OF THE CUSTOMER (CX) VERY PATIENTLY ANF GUIDE THE CUSTOMER (CX) IN A VERY POLITE MANNER.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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